Dr Vikram Padhye and ENT SA take your privacy seriously. This policy explains how we collect, use, store and share personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
About this policy
This policy applies to information collected through this website (ent.caffeinateddevelopment.com.au), through our practice (ENT SA), and during the course of your clinical care with Dr Padhye.
What information we collect
The information we collect depends on how you interact with us. It typically includes:
- Contact details (name, address, phone, email) when you enquire through our website or attend the practice
- Medicare and private health insurance details
- Clinical information necessary to provide care (medical history, symptoms, test results, imaging, prior treatments)
- Information from your GP and other treating clinicians (referral letters, reports)
- Limited technical information collected automatically by our website (browser type, IP address, pages visited) used to operate and secure the site
How we use your information
We use your information to:
- Provide clinical care, including diagnosis, treatment, surgery and follow-up
- Communicate with you about appointments, surgery and results
- Communicate with your GP, anaesthetist, hospital and other treating clinicians involved in your care
- Bill Medicare, your health fund or you directly
- Meet our legal, professional and regulatory obligations (including AHPRA and the Medical Board of Australia)
- Improve our services and respond to your enquiries
Who we share your information with
We may share your information with:
- Your GP and other clinicians involved in your care
- Hospitals where you are admitted
- Pathology, radiology and audiology providers
- Medicare and private health funds for the purpose of claiming
- Our practice’s secure clinical software and IT providers
- Regulators and authorities when required by law (e.g. mandatory reporting)
We do not sell or rent your information. We do not share your information for marketing purposes without your consent.
How we store and protect your information
Your clinical records are stored in secure, access-controlled systems. Paper records, where used, are stored in locked rooms. We use practice management software with role-based access and audit logging.
We retain medical records for the periods required by law: generally a minimum of seven years from the last consultation for adult records, and until the patient turns 25 for paediatric records.
Cookies and analytics on this website
This website uses minimal cookies necessary for site function. We do not use third-party advertising trackers. We may use privacy-respecting analytics to understand how visitors use the site.
Your rights: accessing and correcting your information
You can ask to access or correct the information we hold about you. Requests should be made in writing to the practice. We will respond within 30 days and may charge a reasonable administrative fee for retrieval of older records, in line with the Medical Board of Australia’s guidelines.
Complaints
If you have concerns about how we have handled your information, please contact us in the first instance and we will work with you to resolve the issue. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact us about privacy
Practice Manager, ENT SA
30 Flinders Street, Kent Town SA 5067
Phone: 08 8362 5255
Email: admin@entsa.com
Last reviewed: June 2026.
